how to get a refund from viking cruise
I can't believe this is legal! Powered by Invision Community. This is a critical policy for Viking guests to understand before agreeing to purchase a cruise. I called them the next day to request a refund instead of the voucher. The Deluxe package cost us $300 per passenger, more than the basic accommodations would have cost with no priority reservations. Free shipping for many products! Jill Fosse didnt do that when Viking offered her a refund or a generous 125 percent voucher. I have been recommended that I not be vaccined and I asked for a refund. This covid crisis has shown companies for what they truely are. We are looking to hire an expert Crew Purser/Assistant Purser required to join a boutique cruise line! Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. We have friends who highly recommended GCT. September 30, 2008. If you find it, read it. That way, you can cancel if the water level disrupt your RIVER CRUISE. Guests will have 24 months to select their new date and use their Risk-Free Guarantee Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. 0144983-8, PB 166, AX-22101 Mariehamn, land, Finland. Four days into our cruise, it ended abruptly.The Rhine river was too shallow.We were given no choice but to pack our bags and climb onto a tour bus. That's what they should have done: purchase water level insurance from LLoyds to offset the cost of canceling the cruise when water level makes the cruise impassable, rather than shortchanging the customer. more. Wheres the refund? 89-60. By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. We look forward to hearing from you. And i forgot to mention the six hour little boat ride from hell. Started August 27, 2021, By Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link. There are mice in my vacation rental! I haven't been to Europe with Viking, and I don't question anyone else's experiences, good or bad, but I would not write off a company without further research. 4 0 obj I only wish the passengers on the 1st and 2nd week (YodaMon was) complain earlier and louder. Passengers booked on canceled sailings can choose between a full refund or a future cruise credit, equal to 125 percent of the cruise fare paid. Heres funny math on an airline refund in 2019. 119-90. It's not a big deal and we always make the best out of the bad river. Thank you. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. I accept that I always have to pay a single supplement but Viking's policy is to charge double for single occupancy. Another couple on this trip are also having no luck. AND watch carefully of the water level prior to departure! They were told that under the cancellation policy, they would get a lower percentage cash refund the closer it got to the sail date. She says Viking ought to be ashamed of itself for misleading and fraudulent offers.. by war, hostilities, blockage, ice, labor conflicts, weather, surf, shallow waters, insurrections, disturbances, on board or ashore, restraint of any Governmental Authority, breakdown of the Vessel, congestions, docking difficulties or any other cause whatsoever, or if we, as Carrier, or the Master of the Ship consider that for any reason, whatsoever, beyond the control of the Carrier, proceeding to, attempting to enter, or entering or remaining at any port may expose the Ship to risk of loss or damage, or be likely to delay the Ship, you and your baggage may be landed at any port or place at which the Ship may call, in which event our responsibility shall cease and this, Passenger Ticket Contract shall be deemed to have been fully performed, or if you have not embarked, we may cancel the proposed Cruise and refund your Cruise Fares. Full payment was required by the end of 2018 and was paid. Mandatory vaccine cards to cruise are required. <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 20 0 R 23 0 R 24 0 R 25 0 R 26 0 R 34 0 R 37 0 R 38 0 R] /MediaBox[ 0 0 596.04 842.52] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Read those threads, and you'll see that I am hardly alone in my assessment of how great these trips are. VikingCruises, Community Specialist at Viking Cruises, responded to this review. When I didn't get my phone calls answered, I posted there and they reacted. Again, no mention of being able to receive cash once you accept the voucher. They would fly to Italy and take an 8-day Viking River Cruise called "Italian Sojourn," which would travel around Italy's boot from Civitavecchia to Venice. I was on the 3rd week of the affected trip. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, 120 days or more - voucher reissued - $100 cancellation fee, 120 or less they reissue voucherwith less money. Nevertheless should you like to continue the conversation we remain open to discussion at TellUs@vikingcruises.com. (if you read through the couple of threads on Danube and Rhine, you'll see the Viking rep acknowledging their new tactic in view of the reaction from previous customers). Wheres my airline ticket refund from GotoGate? The Irrawaddy is the largest and most important river in Burma (Myanmar). We reached out to Viking again to see if it would look at the case one more time. (And you'll typically have a much larger room in a nice hotel). Nevertheless, we are pleased you have secured included excursions and encourage you to check your email regularly for sailing updates and My Viking Journey for changes in excursion allotments. Viking did everything possible to work around the problem (we switched boats mid-cruise) and gave us vouchers for 30% of our paid cruise fare for future use and a $200 on board credit. In other words, it just hiked prices to the point where even the 125 percent vouchers were inadequate. 3. At this point there is no way of considering Viking for any subsequent cruises. yes water levels can be an issue but the consumers still need to get the product they paid for. Spent over 1 hour on phone with Viking with a rep and his supervisor. Took cruise from Budapest to Nuremburg and then to Prague. Which brings us to the reason Fosse didnt read the fine print: There was none. She talked about Vikings new safety protocols and while they sound good, I emphasized that group travel is not in our future.. Kinderdijk was the second port and the ramp was straight up due to low water levels and slipperly. endobj We just wanted to let you know that we are listening and should you ever want to contact us directly in the future, wed be happy to hear from you again at TellUs@vikingrivercruises.com or by calling your contact in Customer Relations. With penalties and costs that would not be reimbursed, including the cost of travel insurance, the couple had lost nearly $6,500 in cash. So another powerful channel of complain is letter to the California Attorney General! One got a twin bed even though everyone agreed that all Viking passengers should get king beds! Were always here to help. Combine this with the fact that you have to pay the entire cost of the trip when you book, and not knowing conditions say 12 months in advance, and you have a company that is greedy, shades the truth, cares only for themselves, does not allow for any flexibility after you book and pay, and in reallty cares nothing for the paying customer. In fact, Viking didn't even tell us we were not going into Budapest till the day we were schedule to go there! It seems the cruise industry knew the COVID-19 situation was dire. And when travel is less complicated, we are ready to resume operations and explore the world in comfort, again. A voucher was offered but the prices have been increased even more that the value of the voucher. What Viking advertises in not what you get. CC Help Jenn It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. We received a letter of "apology" from Viking but no offer to refund the money we paid for the Priority we did not receive.4. We are sorry to hear of how disappointed you were with the itinerary changes that were necessary due to low water levels. Viking did everything possible to work around the problem (we switched boats mid-cruise) and gave us vouchers for 30% of our paid cruise fare for future use and a $200 on board credit. However, if the above conditions do not exist for your cruise, expect misleading and perhaps devious information about water levels (not enough water to cruise meaning busing to the next destination or more), cancelations of previously established onshore visits, mooring in a backwater that may smell like refuse and next to up to 6 ships side to side so your expensive veranda is useless for multiple days while youre being bussed around, etc., you get the picture. We went on the Western Meditteranean Cruise and planned to extend our stay in Venice two days. All rights reserved (About Us). And I'm urging everyone who got shafted to do the same. They canceled my flight. How can they do that to passengers. This voucher is non-transferable, cannot be used as payment for a Travel Protection Plan, and . When we purchased this cruise, we paid for Deluxe Accommodations. I've already done my part. Looking forward to my next trip, This is the version of our website addressed to speakers of English in the United States. And certainly not in the next 24 months especially on a ship of any kind, Keyles said. When the water is right, it could be a nice experience. 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. Or it could have fixed the problem quickly when she raised her concern. Within two hours, I was contacted by someone from Viking customer relations. With all TravelMate travel insurance has a very strong firewall and does not respond to any attempt to contact them nor do they show any indication that they are reviewing our claimno relief there.We now join the growing crowd of very unhappy Viking customers. Even so, we enjoyed the experience to the fullest and wanted more.Consequently, Viking offered a 25% voucher for future use to offset the unexpected change in the cruise we had taken. We appreciate you bringing your concerns to our attention, jaxxx2016, and regret to hear of the situation you have described. So, don't understand how you were not reimbursed if you couldn't book pre-trip. Refunds are made upon receipt and depend on the working times of banks. 1 0 obj This was my fourth rivet cruise with Viking. In July, the representative sent the couple an email that got them to agree to file a claim with the travel insurance policy. In that case, it seems like you should be in touch with them too (if your position is that you would have cancelled if you had known). But for me, the best explanation is that the company is in business. Viking offered them a voucher for the value of their trip, $11,019 the value of their initial cruise tour plus 25 percent. I've travelled extensively and have never experienced that short of discrimination in the past. If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. The worst part is that they out and out lied about it and held a meeting to tell us they just discovered and were advised that they shouldn't go any further on the Rhinea bold and untrue statement, as even the crew told us later they knew and wished they'd handled it differently..same thing to the folks on the return trip.
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