regus retainer refund
Regus does not communicate with customers via telephone. I still did not hear anything back yet. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? Shady from Regus. Is this legal? : r/AusLegal - reddit Ive now been on hold for 45 minutes waiting for anyone at the company to pick up the phone. Professional rooms for your next training session, interview, or pitch, wherever you need it. I realized that my 'request for a retainer' of my account portal had been disappeared. Briana got my call. Helpful (1) Alice C. on 9/22/20 However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. 2023 Trustpilot, Inc. All rights reserved. October 23 evening Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. Their lawyers are acting blind on Regus random deduction from my credit card, they only wanna persecute on why i dont pay for the next one month whereas the answer is obvious: they already deduct $5000 out of my $650 monthly rent. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. Setting up an automated payment is straight forward and can be done through the online portal. They come with the latest technology, a friendly support team to ensure everything runs smoothly, and catering if you need it. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). So when you need to scale up, cross borders, or make the move to hybrid working we're here to support you every step of the way. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! Hard revenue focused. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. Great discounts. SIGNED on your behalf (Client) SIGNED on our behalf (Regus) $600.00 Monthly Workstation Price $ Fax: End date (MM/DD/YY): May 31, 2006 $110.25 111-000-025 478-726-8404 Alpharetta $600.00 Zip Code . I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. but when u need support / CS to talk and solve ur problems its literally non existant. We exclusively work towards building the skill bucket of professionals and corporate groups from various domains. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. Requesting your retainer refund is very easy: simply log into your online account (i.e. Trustpilot is assessing this review in accordance with our flagging process. Hi Mike, Im sorry if you felt the need to escalate this. Regus Office rented: Wisma Atria Singapore BBB Business Profiles may not be reproduced for sales or promotional purposes. Regus Reviews | Read Customer Service Reviews of regus.com - Trustpilot 4. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. I asked a receptionist to help my issue to the Regus help desk. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. I still did not hear anything back from them. And we have the solutions to help you work this way. Verification can help ensure real people write reviews about real companies. Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. I would recommend that anyone considering using this company to think again! Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. Manage all of your workspace and business needs. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. Sent numerous emails to account. Their billing is confusing, they billing customers one month ahead. on top they refuse to return my deposits of $2000 Date of experience: January 26, 2023 Useful Share Fay K 1 review GB I contacted them about how processed my case after paying the fee for a virtual office. I will be taking legal action if this is not returned within 28 days (31/03/2023). Find event and ticket information. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. If you have a helpdesk contact, we would expect a 24hours reply. Regards, Sandra Melody Head of Customer Services this is absolutely gross and scam. Develop, apply and embed the knowledge and skills acquired by this program to your organization. Rather than a reply on my retainer, it warned service suspension if I didn't pay its virtual fee. Whether you work alone, you're growing a start-up, or you're running the world's most successful corporation our network makes it possible to work near clients, colleagues, or family. Office staff are always friendly. I got an email from trustpilot. Contact the organizer to request a refund. Trustpilot is assessing this review in accordance with our flagging process. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. There is non existent customer service department. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. We did not put a "2000 dollars bill in front of you". If it has been longer than 30 days, please get in touch so we can investigate further. Please advise what can we do to get back our retainer refund? It is IMPOSSIBLE to get them to stop charging. Best, Lorraine Brule Global Customer Service at Regus. I really thought that this company would be a good option for expanding our business. I couldn't get my retainer and called them. Suggested companies are based on peoples browsing tendencies. They signed me up for things that I didn't ask for - didn't realize it in the fine print. How BBB Processes Complaints and Reviews. * All prices shown are valid at the time of inquiry, based on 24-month contracts. They would not remove the items that I didn't want. Best regards,Michelle Spire. Where appropriate, well also take steps to prevent the situation from happening again. [Resolved] Regus Review: Refund my retainer - ComplaintsBoard.com Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. Students will become skilled at addressing the concerns of staff and enabling cooperation through strategic best practices. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. Anyone can write a Trustpilot review. ive been trying to get my money back ever since. Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. Hybrid working is a better way to work that gives businesses and workers more choice on how and where they work. I was using virtual office space. It is now 8 weeks and we have yet to receive the retainer refund when the website stated 4-5 weeks? On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. The lease does not start until October 1, 2020, which is still two weeks away.I have decided this is not the office space that will work best for my business.I want out of the agreement and a refund of monies paid. Regus Reviews | Read Customer Service Reviews of regus.com | 4 of 519 Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! 25% off. If you were to take direct space or a sublease you would also see these fees in your rent annually. Signed up for a membership because I needed a private office for a few days. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The reason why we're asking all our customers to provide details online is to prevent fraud. Theyre fully supported by a range of additional services, like mail forwarding, call handling, meeting rooms, office space, and business lounge access. Find out how we combat fake reviews. Our meeting rooms are the perfect setting for your next pitch, interview, workshop, or board meeting. Our virtual office services help you build a credible presence anywhere in the world, with a professional business address and phone number. They said usually they will refund the retainer one month after the lease is over. Lease period: April and May 2018 REGUS CALIFORNIA MISSION VALLEY - 21 Photos - Shared Office Spaces - 3111 Camino Del Rio N, San Diego, CA - Phone Number - Yelp Regus California Mission Valley 9 reviews Claimed Shared Office Spaces Edit Closed 8:00 AM - 5:00 PM See 21 photos Write a review Add photo From This Business Work your way. I cannot stress enough the lack of professionalism and poor service. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. We are pleased to confirm you that your refund has been processed as per the details we have shared with you via email. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. We also ensure all reviews are published without moderation. This does not affect customers who have a permanent space as these are reserved specifically for them. It goes against our guidelines to offer incentives for reviews. Paid for parking online and have now received parking ticket from private company. Don't be fooled by that. No staff available for contacting on the event day. Our advisors are ready to help you find the right place for you. We use dedicated people and clever technology to safeguard our platform. Theyre a great place to connect with colleagues, clients and other like-minded businesses. Company CEO: Linda Worthington Change Management Why this is important, Portfolio, Program and Project Management Overview, Organisational Maturity Model: Is my Organisation ready for embracing change, Organisational Maturity Model: Is my Team ready for embracing change, Change in organisations - using interactive facilitation and individual reflection and activity, Change how it impacts me - Tailored change manual to use in your organisation, Initiating change - using real life organisational change experiences, Launch and mobilise the change - use a case study and role plays to practise the concepts learnt. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. If you refuse to pay their bogus invoices they will send you to collections. * All prices shown are valid at the time of inquiry, based on 24-month contracts. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. As you did not process this correctly, the agreement continued an additional month. I was using virtual office space. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. You should receive your refund within 30 days after your end date. There is non existent customer service department. Regus keeps its policy for payment from customers, only. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. So, whether you require meeting rooms for an hour, offices for the day, or want to drop in and cowork, the choice is yours. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. We use dedicated people and clever technology to safeguard our platform. Here is my summary to strive for a refund of the retainer. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. Once they sell you something that will be the end of you being treated as a valued customer. Submit a complaint and get your issue resolved. They are scammers, and incredibly dishonest. One time I was waiting on the phone for almost three hours. The vital skills students learn will be immediately applicable to their careers. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. GO LITERALLY ANYWHERE ELSE. Its an automated process. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. Changes in an organization are about more than just policies. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. According to its policy, the retainer took 30 days to get back to the tenant. PDF These General Terms and Conditions apply to Office/Co -Working - Regus Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. I could talk with Myesha. Transparency is very important to us, and all services can be opted in/out through your online account. Repeated attempts to contact Customer Service have been blown off or ignored completely. Because Regus prefers to hold that retainer as leverage over you. S. Where's gone them? Serviced Office Space at 9160 Forum Corporate Parkway | Regus Lorem ipsum dolor sit amet, consectetur adipiscing elit. I already enter my bank information twice. I sent Briana of Regus an email about how the procedure was going this week. I would love the opportunity to help further but havent been able to identify your account. Our fully serviced private offices offer teams of all sizes an inspiring environment to focus, collaborate, and do their best work. commitment remains the same (or increases) and such transfer is not used to extend or renew an existing agreement. Regus Online Account We have worked with thousands of professionals and companies across the United States, Canada, Mexico, Australia, Singapore, Dubai, and the United Kingdom to acquire certifications and up-skill their employees. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. Regus Management Network Reviews, Complaints, Customer Service Customer Service advised that I needed to cancel the membership before the end of the month otherwise I would get charged for November. What a ridiculous it is! However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. I have been renting an office space at Regus in Kings Hill for over 12m now. We will deduct any outstanding fees and other costs due to Us before returning the balance to You.
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