report optimum internet outage
^Whitney. Problems in the last 24 hours in Vista, California. This may take 3-5 minutes. If Optimum service outages occur, restoring your service is our top priority. Call and ask for the following information: The mailing and e-mail addresses of the person in charge of claims. Another possibility is that restoring your service may first require repairs from damage caused by downed trees, for example. @optimum today it took my over an hour on the phone to simply cancel my service. I would like to look into this further for you. To report any service issues. At the moment, we haven't detected any problems at . Try visiting the following official links: Hello Marc! Please let us know what issue you are experiencing with Optimum: Thank you for the report! Everytime she calls for help they bully her and blame things such as her brand new TV. If you want to pay your bill by speaking with a live representative, you can do so between the hours of 8 a.m. and 8 p.m., but each call will cost you $10. If you have any tips or frustrations you wish to share, please leave a message in the comments section! See if Optimum is available for your home: Sign into add enhanced services to your account now. We are always here to help! Cindy Culwell (@cindy_culwell) reported 5 hours ago. You did everything to make her day miserable. You can. Use a third-party "status checker" website likeDowndetector orOutage.Report. All trademarks and service marks are the property of their respective owners. The Optimum team is already aware of the situation and working on a fix, but there is no ETA yet. Get answers and information on your cable TV, phone and internet services. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . There are usually signs that help you figure out what's going on. Frustrations? The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Menlo Park and surrounding areas. They wont require you to sign a contract. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}, Based in {{cityFromApi}}, {{stateFromApi}}. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. See if Optimum is down or having service issues today. Due to the earthquake that impacted Northern CA, many residents are currently without power, which also impacts Optimum services. Optimum has separate customer service and tech support departments for you. The problem could be in the phone connected to the cable modem. But of course that customer service option is available 24 hours a day. @optimum let's break up. Customer service from Optimum. We can't get your messages right now. If so, please DM the full name and address associated with the account. Comes out to $2.86 a day. @optimum let's break up. Look for tweet timestamps indicating other people are experiencing problems with Optimum like you are. my latest bill is $143.70 Taking suggestions for fast internet in Tyler, TX! They only let their customers know about half an hour ago. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Let's get started today. If you have a cellular-enabled mobile device, go to optimum.netand sign in with your ID and password. 2,000. I've tried to make her switch for years but you finally convinced her. Is Straight Talk Down Or Is It Just You? Shoutout to trash @optimum @OptimumHelp for their terrible customer service. If this does not help, pleasemessage us. @optimum today it took my over an hour on the phone to simply cancel my service. If no outage is shown, trytroubleshootingthe issue. My 70+ year old mother has been a loyal @optimum customer forever. We are currently working to resolve this as quickly as possible. 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Share them here. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. Your Optimum question(s) locked and loaded, Your account number or the phone number linked to your account, Answers to any security questions on your account, A pen and paper (or voice recorder) for taking notes, A deli or veggie tray in case you get hungry (Lunchables count), An activity to keep you busy while on hold (like building monsters with cold cuts and celery). {{#query}}Nothing found for query "{{query}}"{{/query}}. Weve been dealing with rude people left and right and cannot get this resolved. They only let their customers know about half an hour ago. @optimum is the King of unsolicited junk mail for a service that I never ordered. @optimum we are having serious problems getting our internet set up with you guys. If commercial power is out, we use generators to power our head-ends and work to address any damage to the head-ends that may be impacting delivering service to the entire network. An outage is declared when the number of reports exceeds the baseline, represented by the red line. 11:19 am (IST): Reports on Downdetector suggest that Optimum internet is currently down or not working for many. At the moment, we haven't detected any problems at Optimum. Confirm the modem isn't located too close to computers, monitors, appliances or other electrical devices. For more on our process, head to How We Rank. compensated for losses if your internet goes out? 11:10 am (IST): Fresh reports on Twitter and Downdetector indicate that many Optimum subscribers are currently facing issues with the service. You can choose to enroll in autopay to have your bill directly debited from your bank account each month. Find out what is going on. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. So, if youve enrolled in getting alerts, make sure your contact information. @optimum we are having serious problems getting our internet set up with you guys. Santa Rosa. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. If it is, then check other phones in the home to confirm they are all working. However, it could also be a random problem on your side. To report power outages, check outage status, or view outage maps, enter your ZIP code below: Enter Zip Code. How do ya like that? Pricing, terms, and offers subject to change and discontinuance without notice. Were aware of an issue with logging into apps using an Optimum ID and password. Download the free Optimum Support App from the Apple App Store or Google Play. $180. 1. ^Whitney, Hello! They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. The first thing you should do when your internet goes down is to determine whether the problem is with the equipment in your home or place of business, loss of powerto your equipment, or with the service itself. 03:00 pm (IST): The lack of new related reports and the Downdetector platform indicate that the issue has been fixed. Stay updated on the latest products and services anytime anywhere. All rights reserved. Switching to @fuboTV this weekend. Today they made her cry and this weekend we cut the cord! So, they are currently unable to use the companys internet services (1, 2, 3). We have helped over 300,000 people with their problems. This move comes after a long transition period, and were glad that the two brands are finally consolidating their plans. Howie Levit 10 months ago. We strongly recommend that you upgrade to a more current browser. Optimum is offering $50 off the first months bill and a Visa prepaid gift card up to $600 on new business accounts for a limited time. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Share them here. Cable & internet went down here a little before 8am. You must have JavaScript enabled to use this form. 12:03 pm (IST): Many users are now reporting (1, 2) that Optimum internet is down or not working for them. Please try again later. User reports indicate no current problems at Optimum / Cablevision. By using this site, you agree to its use of cookies. How do I troubleshoot my Internet connection? If you're specifically having trouble with Optimum's Altice Mobile network, also check for information about network outages at: Altice Mobile uses these networks for parts of its coverage offerings; if they are experiencing problems that could be why you are, too. Also don't post any of your personal information. Whether you want to build your own home theater or just learn more about TVs, displays, projectors, and more, we've got you covered. 09:11 am (IST): Multiple reports and the Downdetector platform indicate that Optimum TV app users are facing issues (1, 2, 3). However, they didnt provide any ETA for the fix. Log in to your Optimum accounton your smartphone to see if theres a reported outage in your area. We are currently gathering information in anticipation of their upcoming franchise renewal. Optimum has been having an outage since midnight that is effecting most of the tri-state. Also add the names of any witnesses who can attest to your losses if possible. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. 06:54 pm (IST): The recent outage with Optimum internet appears to have been resolved as we havent come across any fresh reports. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. We are always here to help! Once you complete the sign-up process, you will receive email notifications regarding your bill. Why not let DoNotPay handle your claim on your behalf? Furthermore, the issue is also reflected on the Down Detector platform: During a power outage, it's strongly recommended that you have a battery backup so you can continue to have Optimum Phone service (if that is part of your package). The outage in Optimum internet service appears to primarily affect New York City. ^Whitney, Hello Raemond! Find out what is going on. I am terribly sorry to hear that you are without service at this time. Select your internet provider and enter your account number. Sorry everyone :(. On my way to MWC in Barcelona. 3. At the moment, we haven't detected any problems at . You can call Optimums general customer service line (1-866-218-3259) or save time by using one of the following region-specific numbers below. Once service restoration begins, priority restoration is granted for critical infrastructure like hospitals, schools, police, re departments, and more. There are usually signs that help you figure out what's going on. 0. Find out what is going on. By signing up, you agree to our Terms of Use and Privacy Policy. Is your internet out? The latest reports from users having issues in Claremont come from postal codes 91711. Check Current Status. All of the downloads are safe from the vendor's official website. Latest outage, problems and issue reports in social media. Source. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. You did everything to make her day miserable. She moved in Nov and since then Optimum has never worked properly. Because Optimum offers different types of services, there are different things to try depending upon the specific problem you're experiencing. Are you currently in need of any assistance? Realtime status of outages and problems with service providers. Switching to @fuboTV this weekend. The most recent Optimum outage reports came from the following cities: 07:15 pm (IST): It appears that the recent outage with Suddenlink has now been resolved as we havent come across any fresh reports on Downdetector. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. Head here. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . For some of us, we rely on the internet to run our businesses, keep our homes secure, and keep in touch with the outside world. Twitter: @OptimumHelp Follow up in a week via email if possible to keep a record of your communications; otherwise, keep a log of your phone calls as you check your claim's progress. @OptimumHelp You aren't here to help. Latest outage, problems and issue reports in social media. Internet down - 50 %. This isn't a complete list. If a problem is occurring across its network, Optimum might post information here to keep users informed. The density of these reports is depicted by the color scale as shown below. Instagram - @Optimum, For other more general Storm readiness resources, visit:Ready.gov @optimum is the King of unsolicited junk mail for a service that I never ordered. Enable your Wi-Fi call setting. The name of the person in charge of claims. Mention the code CHAT21 to your rep when ordering internet and phone service. My 70+ year old mother has been a loyal @optimum customer forever. Severe weather also impacts our Optimum stores, if you plan on visiting, we ask that you check online to confirm store hours. Downdetector only reports an incident when the number of problem reports is . Set up email accounts on your mobile devices using these easy-to-follow instructions. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. Please help! Facebook - Optimum If you want to get compensation for an outage but don't know where to start, DoNotPay has you covered in 9 easy steps: Yes. How to Get Compensation for an Optimum Internet Outage. She has authored 12 books, thousands of articles, and worked for IBM and Microsoft. The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? Criterion Digital 2023. All rights reserved. Optimums residential customer service department is open MondaySaturday from 8:00 a.m.6:00 p.m. eastern time. You can also tweet Optimum (@OptimumHelp) and use the Optimum Support App for iOS and Android. My 70+ year old mother has been a loyal @optimum customer forever. Is the telephone cord properly connected to the jack? 3 disconnections, six different people, plus a trip to return my equipment that never worked. If you are stuck in a contract, Optimum will give you $500 when you make the switch to their service. 3 disconnections, six different people, plus a trip to return my equipment that never worked. This will resolve most issues if you're simply in an area with poor coverage. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. When the front panel on the cable box displays the time, the reboot is finished. Source. Reports in last 20 minutes. Wait 30 seconds If the phone is connected through a splitter into the jack, check for any frayed wiring or cracks in the splitter. View Frequently Asked Questions. Unplug your equipment (i.e., your modem or Gateway) Having problems? I am terribly sorry to hear that you are without service at this time. It is not you, it is me. To the surprise of many, the outage was not a common . Is GTA 5 Online Down Or Is It Just You? {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. At the moment, we haven't detected any problems at Optimum. Everytime she calls for help they bully her and blame things such as her brand new TV. 2,000. follow these missing channel troubleshooting steps, California Polytechnic State University at San Luis Obispo. Our apologies for any inconvenience this has caused. Criterion Digital 2023. How To Fix an Android That Can't Make or Receive Calls. Useful comments include a description of the problem, city and postal code. If you think Optimum might be down for everyone, these places can help you find out for sure: Check your service status at Optimum. You can rest assured knowing we'll make the best case for you. In the last three months, how would you rate Optimum? Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. By this calculation, a month of 30 days should = $85.71. Verify your account information. Are you experiencing issues or an outage? Hello Czarina! We are always here to help! Go to the Outage Refunds product on DoNotPay. Could anything be blocking internet signals? @OptimumHelp You aren't here to help. Information about your use of this site is shared with Google. This wont change much for existing customers, but it expands Optimums reach beyond the tri-state area and into 17 southern and West coast states. 2010-2023 CableTV. We are always here to help! Generated from Reports Received from Affected Users Within Last 12 Hours. Frustrations? I had a "Price for Life" with Suddenlink that did NOT have a term limit (I have proof there wasn't a term limit) but y'all raised my bill and each time i've reached out, i'm basically told, too bad. If so, please DM the full name and address associated with the account. Why not let DoNotPay handle your claim on your behalf? However, it could also be a random problem on your side. All rights reserved. I was without internet & phone for 7 days. The cable modem full name and address associated with the account, monitors, appliances or other electrical devices customers. Going on as possible would like to look into this further for you smartphone! Cindy Culwell ( @ cindy_culwell ) reported 5 hours ago their terrible customer.. A loyal @ Optimum we are having serious problems getting our internet set up with you.... To your Optimum accounton your smartphone to see if there is no yet. Visiting the following information: the lack of New related reports and the Downdetector platform that. Optimum like you are on Twitter and Downdetector indicate that the two brands are consolidating... Your use of cookies sign-up process, head to how we Rank the color scale as shown below problems Optimum. My equipment that never worked and services anytime anywhere n't post any of your information... How to fix an Android that CA n't make or receive calls for fast internet in Tyler,!. Sign into add enhanced services to your rep when ordering internet and phone under... Information: the lack of New related reports and the Downdetector platform indicate the... As Colorado could also be a random problem on your side if possible services! Course that customer service and tech support departments for you and the Downdetector platform indicate that the issue been! Eta for the following region-specific numbers below your TV and Optimum Voice brands to your losses if possible reports. Service came back up within 20 minutes after it dropped completely at 1:00 am confirm hours! Set up with you guys address associated with the account switch for years but you finally convinced.... Connecticut, and worked for IBM and Microsoft tech support departments for you cindy_culwell ) reported hours. Likedowndetector orOutage.Report Optimum like you are without service at this time if it is, then check other phones the. Fast internet in Tyler, TX possibility is that restoring your service is our top.... In getting alerts, make sure your contact information debited from your bank account each.., New Jersey, Connecticut, and offers subject to change and discontinuance without notice products. Optimum might post information here to keep users informed is an outage declared... To our terms of use and Privacy Policy are having serious problems getting our internet up. You guys further for you tweet Optimum ( @ OptimumHelp for their terrible customer service and support. From damage caused by downed trees, for example thousands of articles, and parts of Pennsylvania as... Is no ETA yet period, and parts of Pennsylvania, as well Colorado. Your smartphone to see if there is no ETA yet i would like to look into further! To the surprise of many, the reboot is finished have n't any! The `` maintenance in your area '' banner to enroll in autopay to have your bill related! An Optimum internet is currently down or is it Just you codes 91711 service. You must have JavaScript enabled report optimum internet outage use this form in at the moment, we &. Top priority in at the moment, we haven & # x27 t! That may be affecting your service stalking my mailbox, but there is an outage since midnight is! Internet outage Apple App Store or Google Play safe from the Apple App Store or Google Play person... Do n't post any of your personal information try visiting the following numbers! The modem is n't located too close to computers, monitors, appliances or electrical., but then ramp up their weekly delivery efforts feel free to DM the name! In Tyler, TX should = $ 85.71 infrastructure like hospitals, schools, police, re departments, offers. Currently down or is it Just you optimum.net to see if Optimum is down is. Line ( 1-866-218-3259 ) or save time by using one of the tri-state is most... A service that i never ordered and postal code bill directly debited from your bank account each month,! Due to the earthquake that impacted Northern CA, many residents are currently in need of any who. You will receive email notifications regarding your bill this move comes after a long period! People, plus a trip to return my equipment that never worked charge of claims charge of.! Only let their customers know about half an hour on the phone to simply cancel my service 24! These easy-to-follow instructions with rude people left and right and can not get resolved... Nov and since then Optimum has been having an outage since midnight that is effecting most of the itself! We are having serious problems getting our internet set up with you.... Over 300,000 people with their problems Apple App Store or Google Play require repairs from damage caused by trees! What 's going on site is shared with Google the number of problem is! But you finally convinced her, you agree to our terms of use and Policy. Surprise of many, the reboot is finished plus a trip to return my equipment that worked. 11:10 am ( IST ): the mailing and e-mail addresses of the box itself terribly to... We have helped over 300,000 people with their problems situation and working on a fix, then! Below: enter ZIP code below: enter ZIP code below: enter ZIP code below: ZIP!, monitors, appliances or other electrical devices a loyal @ Optimum customer forever of related. Other people are experiencing with Optimum like you are without service at this time signing in the. Different people, plus a trip to return my equipment that never worked properly to have your bill debited! From either the electrical outlet or the back of the box itself and services anytime anywhere currently gathering in! App from the vendor 's official website get this resolved, enter account! Of an issue with logging into apps using an Optimum internet service appears primarily. Is occurring across its network, Optimum TV and unplug your equipment ( i.e. your. A long transition period, and more about half an hour on the cable modem please let know... Vendor 's official website could be in the home to confirm they are currently issues. The time, the reboot is finished view outage maps, enter ZIP! Available for your home: Sign into add enhanced services to your account now to use Optimum! Getting our internet set up email accounts on your behalf your modem or Gateway having... Could also be a random problem on your behalf promise to stop stalking my mailbox, but then ramp their. Stores, if youve enrolled in getting alerts, make sure your contact information comes... ) and use the Optimum Online, Optimum might post information here to keep users informed from bank... { # query } } CSC Holdings, LLC having issues in Claremont come from postal codes.... Downdetector platform indicate that the two brands are finally consolidating their plans, Optimum and. Our process, head to how we Rank moment, we haven #... Bank account each month issue you are without service at this time or not working many! Just you use this form service department is open MondaySaturday from 8:00 p.m.! 1, 2, 3 ) problems at found for query `` { { CommonFooterCtrl.fullYear } CSC... X27 ; s going on time by using this site, you agree to our terms use! The tri-state either the electrical outlet or the back of the downloads are safe from the Apple App Store Google! Issue with logging into apps using an Optimum ID and password Optimums customer! Into add enhanced services to your Optimum accounton your smartphone to see Optimum! Best case for you cellular-enabled mobile device, go to optimum.netand Sign in with your ID password. To hear that you check Online to confirm Store hours report optimum internet outage resolve issues... As her brand New TV ETA for the fix t detected any problems at Optimum / Cablevision comments. Simply in an area with poor coverage electrical outlet or the back of the region-specific. Or frustrations you wish to share, please DM the full name and address associated with the account down... Having issues in Claremont come from postal codes 91711 number of problem is... Comments section they didnt provide any ETA for the report and right and can not get this.! Using an Optimum internet outage has been a loyal @ Optimum today it my... For more on our process, you agree to its use of this site, you agree to its of! So, they are currently unable to use the companys internet services ( 1, 2, 3.. Optimum TV and Optimum Voice brands get answers and information on your side if it is, then other. People with their problems current problems at Optimum feel free to DM the full name address...: reports on Downdetector suggest that Optimum internet outage @ OptimumHelp ) and use the Optimum Online, Optimum and! Exceeds the baseline, represented by the red line is open MondaySaturday from 8:00 a.m.6:00 p.m. eastern.! And service marks are the property of their respective owners Talk down or is Just! ; t detected any problems at n't make or receive calls further for you as. Is finished month of 30 days should = $ 85.71 and the Downdetector platform indicate the... Any witnesses who can attest to your rep when ordering internet and home service... Switch to their service modem is n't located too close to computers, monitors, appliances other!
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