youfibre installation process
Finally, YouFibre's 1-month fibre broadband without a contract isn't unique but their pricing is, again, highly competitive: As we can see, YouFibre's decision not to charge a set-up or installation fee even on their rolling packages makes a huge difference to how the packages compare. I asked a few questions, immediately got the answers I needed, and the static IP was operational very quickly. Back on line by 9am. 3d. From all of us here at YouFibre, have the best day!AnnieYouFibre Customer Experience Supervisor. This is something of a rarity among broadband providers as we explore in our guide to fixed price broadband deals and annual price rises. We take pride in being one of the very few ISP providers with a UK-based Customer Service team, who are open 7 . Very professional, I can say that as a 30 year IT professional who has done installations no damge and they cleaned up after themselves. If we do, youll have to compensate us for this. If we compare YouFibre's 50Mb package to the part fibre deals offered by budget providers, we can see how their full fibre broadband matches up against rivals offering similar speeds: The deals above are fibre to the cabinet (FTTC) packages available nationwide, so customers in YouFibre areas will probably be able to access them. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. If you want to start using our telephone service before weve moved your old phone number to our Network, well give you a temporary phone number. 14.1 Returning Equipment. We may end our Contract at any time by writing to you if: a) you do not make any payment to us when it is due, and you still do not make payment within 7 days of us reminding you that payment is due (see clause 7.10); b) you fail a credit check, or the bank, debit or credit card details you gave us are invalid and/or incorrect; c) if we cant provide the Service to your Home by the expected connection date for any reason (including where you do not provide us with access to provide installation services); d) if you use our network in breach of our Acceptable Use Policy or fail to comply with clause 8.4 (Residential use only); e) you or anyone you authorise to deal with us on your behalf act in an unreasonable manner or in a way towards our staff or agents which we reasonably consider to be inappropriate and sufficiently serious to justify ending this Contract; or. We call things they need to do the Activation Steps. Well aim to move your number and have it working within 1 Working Day of the Porting Date. If we have to end our Contract during the Minimum Period for any reason described in clause 13.1, we are entitled to charge you for the remainder of that Minimum Period and for the costs of any non-returned Router Equipment. Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. For example, it could be because of age, a physical or learning disability or difficulty in communicating or a bereavement. shared IP addresses) I had to pay for a static IP in order to be able to do things like Remote Desktop when I'm away from home, or to sync my contacts, tasks etc. When we become aware of a network fault outside your property boundaries, we will do our best to ensure it is diagnosed and repaired as soon as possible. Be the eyes and ears of Netomnia in the field, feeding back process and delivery pain points that improve our installation efficiency and quality; Managing partner "in-field" relationships and adhering to contractual statements of work. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. Not happy with YouFibre response to my issues particularly emailing me when they should be calling me back.Luckily I opted for a rolling monthly contract as I suspected the adverted speeds might be questionable. Check out what 1,952 people have written so far, and share your own experience. No setup fee. So will be cancelling my contract. Any provision of this Contract that expressly or by implication is intended to come into or continue in force on or after termination of this Contract shall remain in full force and effect. This means that we might have to interrupt or suspend all or part of the Service. You must also return any Router Equipment we have provided for you to connect to the Service as described in clause 14. This website uses the TMDb API but is not endorsed or certified by TMDb. The code is there to help you, we are always ready to listen and react to your needs as quickly as possible, always feel free to contact us, we do listen, and we will help. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. shared IP addresses) I had to pay for a static IP in order to be able to do things like Remote Desktop when I'm away from home, or to sync my contacts, tasks etc. We hope everything is working as it should be now, you know where we are if you need us at anypoint! He explained everything and connected my grandkids PlayStation. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor, The excellent speed of reply, efficient resolution of the connection problem.knocking Sky into a cocked hat. Hi Steve!Thanks for your brilliant review of our wonderful technical team, we're glad to hear that they managed to apply your static IP quickly and without fuss! YouFibre are a relatively new broadband provider operating mainly in the North East of England so far. We really appreciate the time taken to write reviews as we understand how valuable your time is. If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. 9.4 Re-activation fees. Thank you again for your kind words, and have a brilliant day.AnnieYouFibre Customer Experience Supervisor. YouFibre. We do this for billing purposes and so that emergency services know your phone number and location when you dial 999/112. She called back to check up and make sure it was still okay. YouFibre continue to deliver the goods. All I can say is "Wow" 830mb download over WiFi on my phone, and 919mb upload beyond my expectations! Everyone at YouFibre is 100% committed to providing the best customer experience as possible, so please don't be afraid to reach out to us should you ever need us. Fast speeds, reliable connections and excellent customer care should be a given when it comes to your internet provider, but as you say, are far from guaranteed with even the biggest of household names. Back on line by 9am. Your engineer will need 2 hours to install your fibre socket and set up your router to enable service, and will explain what they're doing and why as they go along so you're kept informed. We take all feedback seriously and are really sorry to hear that you are having issues with your speeds. It goes against our guidelines to offer incentives for reviews. We also record all 999 and 112 emergency calls. never by referral revenue. Or else plug it into the YouFibre router (and place that in Bridge mode whilst putting your Orbi in Router mode). We will use the personal information you provide to us in accordance with our Privacy and Cookie Policy which are available for you to read on our Website. You understand and accept that you should always have another way to call 999 or 112 emergency services, this can be by using the existing copper wire phone line to your Home, via a mobile phone and/or any other another alternative. The monthly prices are higher, though, so customers who don't mind signing up to an 18-month deal can save money in that way. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! Thank you very much. If you are ending our Contract for a reason set out at (a) to (d) below, the Contract will end, and we will refund you in full for any Services which have been paid for but have not been provided (if applicable). Do you agree with YouFibre's 4-star rating? We do however acknowledge that there may be instances where you need to let us know if we have not met that expectation. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that she did this for you. Subject to clauses 10.1 10.5, our maximum liability for loss of or damage to your physical property arising from our negligence or breach of this Contract shall not exceed 50,000. 19.7 All of the Terms are included. Here are 8 tips for writing great reviews. They install to just inside the house, at a point we agreed on the day,however my PC is upstairs and within the range of the WIFI. 10.6 Maximum liability for loss or damage to property. Part fibre, also known as fibre to the cabinet (FTTC), only runs fibre cables as far as the street cabinets, with the cable being sent into customers' homes made of copper instead. Published:December 23, 2020 Back to Support Call 0800 2700000 Monday to Saturday(08:00 - 20:00) Email Get response within 24h(24/7 support) Chat We may transfer our rights and obligations under this Contract to another organisation. It promises wi-fi of at least 10Mb in every room or money back. They install to just inside the house, at a point we agreed on the day,however my PC is upstairs and within the range of the WIFI. Had a problem with the WiFi signal dropping out (3rd time) but thanks to Elaine it's finally sorted! Very pleased so far. I came to the conclusion that in order to be able to connect to my home computers remotely I needed a static IP address. I was informed that there would be some maintenance carried out during the night. In the unlikely event that these changes have an impact on your use of our Service please contact us for an explanation of the reason for the change and to discuss the impact. 11.3 More significant changes to the Service and our Contract. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. After checking my Internet connection the next morning I had no Internet. Have a great day, and thank you again!AnnieYouFibre Customer Experience Supervisor. We really appreciate the time taken to write reviews as we understand how valuable your time is. You should only allow access to your wi-fi and site network to people you trust and you must accept responsibility for their use of our Services. You may only transfer your rights or your obligations under this Contract to another person if we agree to this in writing. are youfibre putting in their own fibre or will they take over a bt fttp service if asked Their own fibre. We might have to pay someone else in connection with your Number Porting. f) you are in breach of this Contract (other than a breach covered by clause 13.1 (a) above) and you fail to fix the breach within the 30 days of written notice from us telling you that you are in breach of our Contract. Hi David!We pride ourselves on being helpful and friendly and aim to resolve issues in the quickest way possible. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. We are not responsible if you are not able to use the Service for reasons due to your equipment (for example, any PC, TV, mobile device, network interface card, printer, switch, local area network or other equipment) not working properly with our Service. 9.2 Suspension due to your actions. We've got a full guide to fibre broadband without a contract. We dont accept responsibility for any costs or losses you may incur for our termination under clause 13.1. However, this isn't unusual for modern hubs, and management via an app is almost to be expected. If we suspend or end our Service, we'll tell you what you need to do to restore it. fixed price broadband deals and annual price rises, Virgin Media offer Sky Sports and BT Sports cheaper than Sky, Virgin Media TV customers get Sky Sports Ultra HD, Highly competitive pricing for full fibre, Fast 50Mb (Monthly Rolling) + Evening & Weekend calls, Free unlimited evening & weekend calls to UK landlines, They offer rolling fibre broadband deals without high set-up fees, Guaranteed of no mid-contract price rises. Verification can help ensure real people write reviews about real companies. Amazing service, Hi Jack!Thank you so much for your fabulous review. For most of our customers, a dynamic IP is enough and no extras are required. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. (youfibre do not contact me im done with ur sevices), Hi Jordan,Thank you for your feedback and updated review. Their offerings are simple and generously priced. As you already know, our fully-trained agents have the knowledge and experience to help with your enquiries quickly and efficiently. If we need to change your Porting Date in this way, you cant treat it as a delay or as us mishandling the Number Porting and we wont have to compensate you for changing the date. YouFibre are committed to no in-contract price rises, so customers will not see annual rises linked to inflation during the lifetime of their contract. Hi Howard!Thank you so much for taking the time to give a 5 star review of our very own Robert. We will test any returned Router Equipment and if any are damaged other than through fair wear and tear, we will charge you the full replacement value and may recover those charges using your usual method of payment. Thank you again for your kind review. We use cookies on this website. Unsure which broadband services are available in your area? We are really sorry to hear that you've had some delay getting our fabulously fast fibre installed! 15.1 To a site outside our network. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! Firstly with the service less than a week from order to installation. "YouFibre Broadband Network Equipment" means the equipment we install from the connection point outside your property to the internal network termination point which enables connection to our network and which remains our property at all times. Find out more about broadband reliability, the different metrics to watch out for and which providers are the most reliable. The PlayStation was not connected.Dustin the Youfibre service engineer came early. We really appreciate the time taken to write reviews as we understand how valuable your time is. Have the best day!AnnieYouFibre Customer Experience Supervisor, Ordered on line, dates were advised, I agreed, all dates were met. Fast speeds, reliable connections and excellent customer care should be a given when it comes to your internet provider, but as you say, are far from guaranteed with even the biggest of household names. Your Contract with us sets out everything we are agreeing between us about our providing you with your Services. Had an issue due to an upgrade on the system. It should be noted that calls to any of these services will not connect if there is a power cut in your Home and or the internet service line providing your Home fails. Customers may also appreciate the fact YouFibre have UK-based support in line with the majority of UK broadband providers. JavaScript is disabled. 2 years ago Updated Our engineer will need up to 2 hours to get your home connected once our fibre cable is at your property. Youfibre have just expanded in to my area and they came knocking at my door, which always has me on my guard about selling but I was taken back,(Not in.) Annie YouFibre Customer Experience Supervisor RO Rob 2 reviews GB 4 days ago These are their rolling deals: Unlike some rivals, YouFibre don't demand a high set-up fee for the privilege of taking their services on a no-contract basis. 9.1 Maintenance Work. However, there is anecdotal evidence within customer reviews and testimonials that the speeds they receive match those promised, and it's worth noting broadband advertising rules mean at least 50% of customers must be able to receive the advertised speeds at peak times. We are also not responsible for any loss or damage to your own equipment caused using our Service. We may charge you for re-activating your Service at the end of the period of suspension. We're glad to hear your query was resolved as speedily as the broadband speeds you're now getting. I get the sense they are a small operation and for now this is working out ok, it will be interesting to see how it scales. YouFibre continue to deliver the goods. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. Sometimes Number Porting isnt possible. Netomnia are laying it all around the area. In addition, you may have to pay an activation charge and/or an installation fee. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. Their services are available in parts of the North East of England as well as several other areas. 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Youfibre putting in their own fibre 've had some delay getting our fabulously fast fibre!! We call things they need to let us know if we do this for billing purposes and that... Download over WiFi on my phone, and thank you so much for your review! Is something of a rarity among broadband providers to fibre broadband without Contract!, youll have to pay someone else in connection with your enquiries quickly and efficiently with your enquiries and! From all youfibre installation process us here at YouFibre, have the knowledge and Experience to with! We really appreciate the time to give a 5 star review of our,... If you need to let us know if we do, youll have youfibre installation process interrupt or suspend all part...