regal customer service hours
Your Subscription will be linked to your Crown Club Account and the pass number for your digital Subscription pass (Subscription Pass) will be the same as the number for your virtual Club Card (as defined in the Crown Club Rules) (Crown Club Card). You can cancel reservations in accordance with Regals standard booking rules (see Refund Policy). For information about refunds, please see Section F.4. Regal reserves the right to request a valid photo ID as an additional form of identification. However, at all times you must have a valid Payment Method associated with your Subscription (including if, when you enroll, you pay your Subscription Fees with a gift card). Kiosk ticket sales are an important service for our guests. For purchases made online via Regals mobile apps or websites please follow the refund tickets link on the confirmation email you received or use our Contact Us form on the website. Pre-Cruise FAQ Onboard FAQ View All FAQ Find a Cruise . Please allow 24 hours for the credits to appear in your account. When purchasing tickets for a 3-D film, please confirm with the box office cashier that the ticket you purchased is in fact for the 3-D presentation. A person must be at least 21 years old in order to purchase multiple tickets without providing additional photo I.D. Only your Subscription Pass will appear in the App. Can I refund my ticket after I make my purchase? FOR OTHER GENERAL INFORMATION REGARDING CANCELLATION, PLEASE SEE SECTION F.4 BELOW. Regal Entertainment Group has a policy of opening several minutes prior to the first showing of the day to allow sufficient time for our clientele to obtain access to our facilities and to purchase tickets. Upon any cancellation of your Subscription, your Subscription Pass will be deactivated, all existing Reservations will be automatically cancelled, and you will be refunded Restricted Theatre Surcharges, Premium Format Surcharges and Premium Seating Surcharges (but not any Convenience Fees) paid for such Reservations. These boards can cause slip, trip and fall hazards for our guests as well as our staff. There are no refunds after the printed showtime. Have customer service experience? Subscription fees are as follows for the one-year plans: Subscription fees are as follows for the three-month plans: Subscription fees are subject to change at any time in Regals sole discretion, but any increase will not affect the Subscription fees payable for the one-year or three-month (as applicable) initial term. No physical Subscription pass will be issued to you. for each ticket they purchase. You will not be able to add them to the booking if they do not accept your friend request. Regal's owner Cineworld is highly leveraged, having reported a loss of $1.6 billion since April 1, and has claimed " no certainty " about its future. For further information, please see the Unlimited Subscription Rules. Choose a Movie. Special movie event showtimes (such as marathons, double features and fan events) may in Regals sole discretion be excluded from the Subscription Program or included (and may be subject to surcharges). I've tried emailing customer service twice and have not gotten a response. Before leaving the auditorium, please check around your seat for any personal belongings. Do all movies have to be rated? R - Restricted -- Under 17 requires accompanying parent or adult guardian (age varies in some jurisdictions). Find showtimes and buy movie tickets online with our movie app or at a Regal theatre near you. Please see the Subscription Rules for more information about cancellation. You can receive refunds for tickets up to 60 minutes before the showtime. You can watch as many movies as you wish, as many times as you wish, but your Subscription Pass may not have more than one active ticket ofthe same movie in the same format (e.g., 2D, 3D, RPX, IMAX, ScreenX, 4DX and VIP). The Subscription Pass will be digital only and accessible only via the App. What criteria do they use? Reservations and admission tickets are subject to availability. PG-13 - Parents Strongly Cautioned -- Some material may be inappropriate for children under 13. Yes! However, the overwhelming majority of the producers creating entertaining, responsible films do in fact submit their films for ratings. Customer Service (Hours:Mon-Fri 7:00 AM to 8:00 PM and Sat 8:00 AM to 4:00 PM CST) Insured's Phone: 1-800-280-1466 Agents/Brokers Phone: 1-877-222-4586 American Family Agents Phone: 1-855-454-3953 Email Address: Policy Services:Customer Service Underwriting:Underwriting Accounting:Accounting Contracts/Licensing:Contacts/Licensing Mailing Address: Please have your card number or social security number ready when calling. No. I left details regarding my phone call and asked for a return call - NOTHING! 2023 , General Information About Your Subscription. . Without limiting any of the foregoing, if any attempt by Regal to charge monthly Fees to the Payment Method for the renewal (as a month-to-month Subscription) of any Pre-Paid Subscription Plan (as described in Section B.1.b.ii), your Subscription may be automatically terminated by Regal. If you have the Unlimited Plus Plan: $1.50 for a Restricted Theatre offered under the Unlimited All Access Plan. REGAL MODESTO - 72 Photos & 168 Reviews - 3969 McHenry Ave, Modesto, CA - Yelp Regal Modesto 168 reviews Claimed Cinema Edit Open 11:00 AM - 11:30 PM Hours updated over 3 months ago See hours See all 72 photos Write a review Edit business info Bowlero Manteca 182 13.1 miles "I visited for the first time today for my nephews birthday party. Does my theatre have a military discount? Choose a screening type. He called his wife in to come and help him and she quickly completed my . 125 Townpark Dr Suite 300. Theatre Employees may be stationed at the entrance to theatre(s) playing MPAA rated R films to check tickets and photo identification for all who enter to prevent minors from improperly entering. Escape completely on a Princess Cruise. You can! Please call theatre for any local restrictions. Other than regularly scheduled 2D and premium format movie showtimes (excluding showtimes of any foreign language film), Regal reserves the right to designate any film, format, showtime or event as ineligible for the Subscription Program. If Regal cancels your Subscription under Section F.2(b), you are ineligible to re-apply for Subscription and you agree not to attempt to re-enroll in the Subscription Program. The Rockstars of Regal Customer Service. Costumes with Masks and Props: Protecting the safety of our clientele and cast members is always top priority at Regal Entertainment Group. Please see one of our theatre managers if you have any questions regarding 3-D films. REG reserves the right to refuse entrance to anyone that cannot present valid photo identification along with a ticket for the proper show time of the R rated film. If you make admission ticket reservations via the App, Regal will charge you convenience fees. You may always use your Subscription Pass at any Participating Theatre not included in your Subscription plan by paying a surcharge (a Restricted Theatre Surcharge). Senior tickets are valid for adults 60 years and older. I enrolled but cant find my Subscription Pass. Rough or persistent violence is absent; sexually-oriented nudity is generally absent; some scenes of drug use may be seen; some use of one of the harsher sexually derived words may be heard. The film may contain explicit sex scenes, an accumulation of sexually-oriented language, and/or scenes of excessive violence. If the Subscription Program offers any promotion or discount but a separate Regal promotion or discount is also available, you may benefit from the best promotion or discount available but not both at the same time. Not all ticket types are available for all performances. Box 371330. We pride ourselves on being flexible, but there are some things we feel very strongly about: Being an excellent communicator, because you not only have to articulate your own thought process but that of your customer as well. Please review our Unlimited Subscription Program Rules (Subscription Rules) for more information. Next step is email. Login to your Regal Crown Club or Regal Unlimited account. Your Subscription Pass and Photograph will be used by Regal for identification and fraud prevention purposes and to facilitate Reservations, issuance of admission tickets, redemption of Reservations and admission tickets, and other benefits (Other Benefits) such as special events, bonus credits, promotions such as the Movie Bonus program, discounts and special offers. If Reservations cannot be made via the App for any reason, but (1) admission tickets can still be obtained at the box office or in-theatre kiosks under Section E.1(a)(i) and (2) the App can still be used to display the Subscription Pass and validate such admission tickets for admission to the theatre, then your Subscription will be deemed active and no request for a refund or other compensation in connection with the inactive Reservation system will be granted. Force Majeure. Reservations may be made at any time after admission tickets are on sale to the public. Children under 3 are free except in reserved seating and recliner locations. One hundred Crown Club credits will be earned for every $1.00 spent on Subscription fees, online convenience fees, regular admission tickets for non-Subscription Program members and concessions (in each case subject to the Crown Club rules), and theatre, format, seating and movie event surcharges, or as otherwise determined by Regal in its sole discretion. The situation was a surprise given the price for viewing this type of movies. Regal Entertainment Group theatres have specific ticket pricing based on market or territory. These communications are important for keeping you informed about your Subscription. You may use your Subscription Pass to earn Crown Club credits and redeem them for Crown Club rewards. Please see Regals standard booking rules for more information (see Refund Policy). Please visit our Health & Safety Action In Regards to the Coronavirus page. Manage your Subscription via the App or by contacting Customer Assistance (see Section G.7(a)). At any time, only one Payment Method may be attached to your Subscription. Regal has taken bold nationwide action in all of it's locations. Will cancellation of my Subscription result in automatic cancellation of my Crown Club account? In addition to Subscription Fees, Regal may also charge you for, and you are responsible for, (a) applicable taxes and Regals online convenience fees (Convenience Fees) for Reservations (collectively, Charges), and (b) Restricted Theatre Surcharges, Premium Format Surcharges and Premium Seating Surcharges (collectively with Subscription Fees and Charges, Fees). No. (Remember, Crown Club accounts are free!) was resolved on Aug 02, 2014. Management cannot hold these items for guests and guests will be asked to remove them from the theatre entirely. YOU WILL BE CHARGED THE FOLLOWING AMOUNTS FOR YOUR MONTHLY PLAN (DEPENDING ON WHICH MONTHLY PLAN YOU SELECT): $18.99 PER MONTHLY SUBSCRIPTION PERIOD (FOR A TOTAL MINIMUM COMMITMENT FOR THE INITIAL THREE-MONTH TERM OF $56.97 OR FOR THE INITIAL ONE-YEAR TERM OF $227.88) FOR THE UNLIMITED PLAN, $21.99 PER MONTHLY SUBSCRIPTION PERIOD (FOR A TOTAL MINIMUM COMMITMENT FOR THE INITIAL THREE-MONTH TERM OF $65.97 OR FOR THE INITIAL ONE-YEAR TERM OF $263.88) FOR THE UNLIMITED PLUS PLAN, AND $23.99 PER MONTHLY SUBSCRIPTION PERIOD (FOR A TOTAL MINIMUM COMMITMENT FOR THE INITIAL THREE-MONTH TERM OF $71.97 OR FOR THE INITIAL ONE-YEAR TERM OF $287.88) FOR THE UNLIMITED ALL ACCESS PLAN, IN EACH CASE PLUS APPLICABLE TAXES. Update: I received the following email from Regal Customer Service: "Dear Patron, Thank you for taking the time to contact our office. Had a bad experience with some loud and rude members of an audience who completely ruined a movie we were trying to see in Akron, Ohio. Contact your local theatre if you have questions regarding any state or local requirements. ForLocations, The World's Best For Customer Service Info. Please contact Regal Customer Relations for help with your Subscription (including cancellation of your Subscription) at https://www.regmovies.com/rcc/contact-us (Customer Relations). However, you must have an active Crown Club account in order to use your Subscription (e.g., obtain admission tickets) after enrollment. Discover which options are the fastest to get your customer service issues resolved.. They should at least recognize that they care about us having a positive experience. A patron desiring to purchase multiple tickets must provide a valid photo I.D. Likewise, you may make Friends and Family Reservations at a Participating Theatre not covered by the applicable Subscribers respective Subscription plans, but you must pay the applicable Restricted Theatre Surcharges. You must have a Crown Club Account to use your Subscription. The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). If you purchased concessions, walk directly up to the concession counter where you see Atom logo and scan your QR code to pick up your concessions. Where can I find more information about it? View recurring transaction details for previous monthly payments. How do I update/change my payment method in the Regal mobile app? Refund requests are not accepted after showtime. Cancellation of your Pre-Paid Subscription Plan by you under Section F.1(a): (i) during the three-month or one-year (as applicable) initial term of your Subscription will not take effect until the end of such term; (ii) after the three-month or one-year (as applicable) initial term of your Subscription will be treated as a cancellation under Section F.3.b.ii if, prior to the end of such initial term, you did not pay the applicable Subscription Fee up front for another three-month or one-year Pre-Paid Subscription Plan as described in Section B.1.b.ii (because you did not make that payment, your Subscription is now treated as a Monthly Subscription Plan for billing purposes due to your Subscriptions renewal as a Monthly Subscription Plan effective as of the end of the three-month or one-year (as applicable) initial term of your Subscription, as described in Section B.1.b.ii); and (iii) after the three-month or one-year (as applicable) initial term of your Subscription will (unless the circumstances described in Section F.3.c.ii apply) be effective on the first day of the month following the month in which your cancellation request is received. Regal may suspend your Subscription by notice to you (during which suspension you will be billed but will be unable to use your Subscription or Subscription Pass, including for existing Reservations) if Regal suspects any fraud in connection with your enrollment or Subscription or if you breach these Subscription Rules, until the matter is resolved to Regals satisfaction. Do I have to pay any fees other than the monthly or pre-paid Subscription fee? For tickets purchased through other ticketing agencies, guests must contact the agency directly before the scheduled movie showtime to request a refund, and refunds are subject to the refund policies of those agencies. The Subscription Pass may not be used as proof of age. Note, gift cards are redeemable at any Regal location nationwide, excluding Cayman Island locations. BCBSTX creates and publishes the Machine-Readable Files on behalf of Cinemark. You are responsible for ensuring the security of your Subscription Pass, log-in credentials and Subscription information. Customer Service: 1-833-734-2500 Regal Rexnord Corporation 200 State Street - Beloit, WI 53511 Phone: (608) 364-8800 Fax: (608) 364-8816; Regal Brands Please locate the Brand you are looking to contact; linking you to the appropriate contact page. General Information about the Subscription Program. I then received a message that asked me to hold while my call was transferred. What actions has Regal taken in regards to the coronavirus? There are three types of Subscription plans: Unlimited, Unlimited Plus, and Unlimited All Access. No. Good at Multi-tasking? Payments for Regal Unlimited subscriptions will start processing 3 days in advance of payment due date. A military discount is available at the box office and ID must be presented at the time of ticket purchase. Note, though, that even if you have three pending Personal Reservations, you may still obtain admission tickets at the box office or an in-theatre kiosk for same-day showtimes. The matinee hours may vary by theatre location based on market or territory. Main: 863-400-5298 Parts: 863-400-5298 Sales: 863-400-5298 Service: 863-400-5298 Get Directions 2615 Lakeland Hills Blvd, Lakeland, FL, 33805 Each pre-paid Subscription will be billed in advance for the applicable initial term (either three months or one year, depending on the plan you choose), and then will automatically renew and be billed on a monthly basis thereafter until it is cancelled (unless you purchase another pre-paid Subscription). If a Reservation is cancelled in accordance with Regals standard booking rules available at www.regmovies.com/static/en/us/admittance-procedures (see Refund Policy), surcharges paid for such Reservation will be refunded (subject to Section E.1(e)). You can contact Regal customer service via chat, email or phone. You must first cancel your Subscription and then cancel your Crown Club account. To receive a military discount you must be an active or retired military veteran. Call us via TTY toll free at 1-800-676-3777 TTY hours are from 6:00 a.m. - 11:00 p.m CT. Monday thru Friday Short Codes You may not cancel your Crown Club Account while you have a Subscription associated with such Crown Club Account. If you cancel your Pre-Paid Subscription Plan under Section F.1(a), you may not apply for another Subscription plan until six months after the cancellation date. My son and I went to the 7 pm showing of Violent Night on Sunday, December 4, 2022 at the Warrington Crossing Regal Theater. Reservations may be made via the App. Movie tickets purchased through Regals mobile apps or websites include non-refundable convenience fees. VOTE FOR THE BEST ROOFING COMPANY IN GEORGIA! Please be advised that your subscription has been canceled with immediate effect, therefore there will be no future charges applied. Children 3 to 11 must pay the child admission price. Regal Unlimited Rules. Can I upgrade my Subscription plan to a more expensive plan? While the decision to enforce the rating system is purely voluntary, the overwhelming majority of theaters follow the Classification and Rating Administration's guidelines and diligently enforce its provisions. Yes. Admission tickets may not be obtained for showtimes of any foreign language film. Store Hours. During the three-month or one-year (as applicable) initial term of your Subscription only, you may cancel your Subscription for special circumstances by contacting Customer Relations (see Section G.7(a)) if you are unable to use your Subscription for three consecutive months as a result of a medical condition. Regal Entertainment is not responsible for lost, stolen, or recovered personal items. This page will provide you with a list of our theatres, sorted by state. Funds will be returned to the same payment card or gift card used to make the booking and Crown Club movie ticket rewards loaded to your Crown Club card will be restored to your Crown Club account, but please note that (i) convenience fees for tickets booked online via Regals mobile apps or websites will not be refunded, and (ii) redeemed Crown Club credits cannot be refunded or restored by Regal or re-used by you. Be able to add them to the Coronavirus Program Rules ( see Refund Policy ) leaving the,! Cancellation of my Subscription result in automatic cancellation of my Subscription result in automatic of. Hours may vary by theatre location based on market or territory creating entertaining responsible! Program Rules ( Subscription Rules ) for more information ( see Section G.7 a! Cancel reservations in accordance with Regals standard booking Rules for more information ( see G.7... 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